Effective October 28, 2026
Privacy Policy
CX Solutions LLC ("CX Solutions," "we," "us") builds AI assistants that answer messages, book appointments and send reminders for local businesses. This policy explains what we collect, why, and what we do with it.
What we collect
- From you, when you contact us: your name, business name, phone number, email, business type and anything you write in our form or chat.
- From our clients: business details needed to set up their assistant, such as services, prices, hours, booking links and staff contacts.
- From our clients' customers: when someone texts, chats with or books through a business that uses CX Solutions, we process their name, phone number, messages and appointment details on that business's behalf.
- Payments: handled by Stripe. We never see or store full card numbers.
How we use it
- To answer your questions, schedule calls and provide the service you signed up for.
- To send messages you asked for or agreed to, like appointment confirmations, reminders and review requests.
- To bill clients and send service updates and monthly reports.
- To keep the service secure and working.
Text messaging
If you give us your mobile number and agree to receive texts, we use it only to message you about your inquiry, appointment or account. Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time and HELP for help.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are never shared with any third party, except the providers that deliver the messages.
Who we share it with
We do not sell personal information. We share it only with providers that help us run the service, such as our website host, texting and phone provider, AI model provider, calendar and booking tools the client connects, and Stripe for payments. Each gets only what it needs to do its job. We may also share information if the law requires it.
Our clients' customers
When we handle messages for a business, that business decides how its customers' information is used, and we act on its instructions. If you're a customer of one of our clients, you can contact that business directly or email us and we'll pass your request along.
How long we keep it
We keep information while it's needed to provide the service, and delete client and customer data within 90 days after a client cancels, unless the law requires us to keep it longer.
Your choices
You can ask us to show, correct or delete your information by emailing cxsolutionssllc@gmail.com. Reply STOP to any text to stop receiving them.
Changes
If we change this policy we'll update the date at the top of this page.
Contact
CX Solutions LLC · cxsolutionssllc@gmail.com