Effective October 28, 2026

Terms

These terms cover our website and text messages (Part 1) and the service our clients pay for (Part 2).

Part 1. Website and text messages

• Program: CX Solutions sends texts about your inquiry, free call, appointments and account.
• Frequency: message frequency varies based on your requests and appointments.
• Cost: message and data rates may apply.
• Opt out: reply STOP to any message to stop receiving texts. Reply HELP for help, or email cxsolutionssllc@gmail.com.
• Carriers are not liable for delayed or undelivered messages.
• Your information is handled under our Privacy Policy.

Part 2. Client Service Terms

• The service. We set up and run an AI assistant for your business based on the plan you choose (Starter, Growth or Pro), as described on our website.
• Billing. You pay a one-time setup fee (unless waived) and a monthly plan fee, charged by card through Stripe on the same day each month. Text-message and phone-number fees from the provider are passed through at cost.
• Month to month. No long-term contract. You can cancel anytime. Service runs until the end of the month you've paid for, and we don't refund partial months.
• Setup fee. Fully refundable until we start your build. Once the build starts, it's non-refundable.
• Testing and approval. Nothing goes live until you've tested the assistant and approved it.
• Your part. You give us accurate prices, hours and services and tell us when they change. You confirm your customers agreed to hear from your business by text, and you follow the texting and privacy laws that apply to you. You keep ownership of your business information and customer data.
• Our part. We keep the assistant running, make the changes your plan includes, and send a monthly recap. If someone asks for a real person, the assistant hands the conversation to you.
• AI limits. The assistant is built not to make up prices or promises, but AI can make mistakes. You're responsible for checking its setup and telling us about anything wrong so we can fix it quickly.
• Limit of liability. To the extent the law allows, our total liability is limited to the fees you paid us in the 3 months before the claim, and we aren't liable for lost profits or indirect damages.
• Non-payment. If a payment fails and isn't fixed within 7 days, we may pause the service until it is.
• Changes. We'll give you 30 days' notice by email before changing these terms or your price.

Contact

CX Solutions LLC · cxsolutionssllc@gmail.com